Delivery and Setup
We pride ourselves on our on time
deliveries
It is important to us that we deliver on time to ensure the smooth running of your event and that we do not waste your in waiting for us. With the exception of any unforseen cirmstances such as traffic accidents or the late return of equipment you can rest assured that your delivery will be made on time and you will not be inconvenienced.
On Time Delivery Guarantee We are on Time or No Delivery Charge
We make a delivery appointments in a 30 minute window. If we do not arrive within that 30 minute window and we are late then you will not be charged for the delivery.
Delivery and Setup Costs:
Deliveries and Setup costs can vary according to distance and venue. Delivering to buildings without parking and venues such as convention centres where access to the area is more difficult and time consuming is more costly than delivering to a business address that has parking or a loading bay available. With the ever increasing fuel and transport costs and the necessity to run an efficicient delivery system for our customers it is essentail that our a terms of use policy ai appled to our deliveries.
CBD Deliveries
Due to the enormous increase in the cost of fuel and deliveries eZeHire is no longer able make free deliveries to the CBD area. Even though we include a 15 minute delivery time for each delivery and pick up, we are endeavouring to keep our charges reasonable and well below normal courier charges for our customers. You ask that you assist us in keeping these charges down by not delaying our drivers or delivery personnel beyond the alotted 15 minutes allowed for any delivery or pick up.
Deliveries are priced on a time and zone basis
Time: The maximum time allowed for delivery to any zone is 15 minutes Delkivery Zones and Charges Zone 1 ( 5km radius of CBD) = $35 Zone 2 (10km radius of CBD) = $49 Zone 3 (15km radius of CBD) = $65 Zone 4 (20km radius of CBD) = $95 Zone 5 (25km radius of CBD) = $120
Terms of Use Policy
Note: We pride ourselves on our efficiency and scheduling and we do our utmost to be as prompt as possible with your deliveries and colloections. It is essential to the schedule of deliveries that you do not hold up our drivers in any way and do your best to assist our delivery staff in completing the delivery within the scheduled 15 minutes allowed. Otherwise this may cause inconvenience to other customers.
If you do hold up our driver when they are making a delivery and the delivery time exceeds 15 minutes then an additional charges of $2.50 per minute for each minute in excess of 15 minutes until our driver is released.
Setup
If setup is required and it can be accomplished withing the 15 minutes then there will be no additional charge. For each additional minute in excess of 15 minutes a charge of $2.50 per minute will be billed.
Parking
Needless to say it is the clients responsibility to supply adequate parking for delivery and access to the building premises. If the client can not make a loading bay or parking space available for delivery and setup, then the client is responsible for any parking costs and any additional time taken for the delivery in excess of the first 15 minutes.
Buildings without parking or loading bay access, or certain buildings such as a convention centres often involve additional parking costs. Supply of adequate parking or loading bay arrangements to facilitate the delivery are the responsibility of the client. If our driver incurrs any parking costs for delivery to the client these are due and payable to the driver at the time of delivery.
Parking Charged to Account
Deliveries and Setupdoes not pay for parking at the time of the delivery and requires parking charges to be invoiced then a minimum administration fee of $15 will be applied for each parking charge to cover the invoicing, administration and financing of the parking costs.
If there is noone there to accept the delivery at the appointed time
It is the clients responsibilty to meet our staff or driver at the appointed delivery time. If you fail to keep the delivery appointment with us for delivery you will be charged for that delivery at the above rates regardless of whether the equipment is re scheduled for delivery, you will aslo be charged for the subsequent delivery.
Cancellation of delivery
Deliveries run on a roster or may even be contracted. A minimum of 4 hours notice is required for cancellation of any delivery after which time delivery will be billed.
Computer Rental Pricing Information To enquire further about delivery and setup please call 1300 789403 or email info@ezehire.com.au.
|
